Refund Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

 Time: You can return a product for up to 10 business days from the date that your items were delivered to you.

 Product condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 PS: To complete your return, we require a receipt or proof of purchase.

 

 Charges:

***You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.

 ***IMPORTANT - Please do NOT use signature confirmation as this will delay delivery of your returned items and may potentially disrupt your refund/exchange entirely.  All returned packages are securely delivered and stored in a locker, so you do not need to pay the additional fee for signature confirmation.  Of course, if there are any discrepancies whether or not we received your item, we will always refund you as long as there is a return tracking number that shows your items were shipped and marked as "Delivered".

 

Method of Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 Refund Contact:

 For any inquiries concerning returns or exchanges, please contact Customer   Service via email at customer@zengori.com .

 

 

 Exchanges:

We are more than happy to accept exchanges within 10 days of delivery. You will be responsible for paying for your own shipping costs for returning your item. Once the item has been received, we will send out the exchange. If there is a difference in price, we will send you an invoice for that amount.

 Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

 If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.