Review & shipping
NOTE FROM ZENGORI ABOUT SHIPPING:
We have partnered with UPS and DHL to deliver you the very best shipping services.
You only pay our agreed discounted rates, so we can deliver your favorite ZENGORI items to you reliably and efficiently. Instead of inflating all our prices and offering "Free Shipping", we believe in offering the most competitive pricing for every individual ZENGORI product.
All domestic shipping rates reflect UPS doorstep delivery. From our headquarters to your home, a happy customer every time is our number one priority.
ADDITIONAL DETAILS:
- UNITED STATES SHIPPING
We generally ship orders within 24-48 business hours, however, it may take longer depending on volume. Orders generally arrive within 2-4 business days but may take up to 7.
When you check out, you will get a shipping estimate. We do not offer expedited shipping at this time.
All orders are shipped via Amazon or DHL unless otherwise specified in your tracking confirmation. A tracking number will be sent to you when your order ships.
Entire order must be shipped to a single address. If there is no one present to sign for your package, it will still be left at the address provided.
ZENGORI is not responsible for any stolen or lost packages. The customer must provide correct information prior to shipment. The customer is responsible for packages upon delivery. Once your package is accepted by UPS or DHL, ZENGORI is no longer responsible for the package. Customer is responsible for shipping costs on returned merchandise.
We only ship Monday-Friday, excluding holidays.
- INTERNATIONAL SHIPPING（outside the U.S.）
We generally ship orders within 24-48 business hours, however, it may take longer depending on volume. All international orders will be shipped via DHL Parcel Direct International Priority - DDP. It generally takes 10-21 business days to arrive at your shipping address once it leaves the sorting facility. Please note that it may take longer than 10-21 business days depending on your customs agency.
If there is no one present to sign for your package, it will still be left at the address provided.
ZENGORI is not responsible for any stolen or lost packages. The customer must provide correct information prior to shipment. The customer is responsible for packages upon delivery. Once your package is accepted by DHL, ZENGROI is no longer responsible for the package. Please note that limited tracking may be available with international shipments.
We only ship Monday-Friday, excluding holidays.
If you reject your package or if it is rejected by your local customs agency we will refund you for the cost of goods *excluding shipping* once we receive the goods back to our fulfillment center.